is committed to protect the privacy of its Clients and the Users of its websites. In this context, this Privacy, Safety and Data Protection Policy was prepared to affirm this commitment and respect for the rules of privacy and protection of personal data.
This, and when in this Privacy Policy we refer to HELP4PT, we are referring to a consultant who can be trusted by foreign nationals that wish to retire, live or invest in Portugal.

Privacy and Safety Policy – Why?

We want our Clients and users to know the general rules regarding privacy and the handling of the data that we store in strict respect and compliance with Portuguese legislation, specifically the Personal Data Protection Law (Law No. 67/98, of 26 October 1998).
Seeks to respect best practices in matters of safety and the protection of personal data, through the promotion of actions and improvements to systems that ensure the protection of the data provided by our Clients and Users.
The use of and navigation of our websites, products and digital services, the completion of our forms and providing data directly imply the knowledge and acceptance of the conditions of this privacy and safety policy, of the General Terms, Policies and Conditions of Use and of other specific terms, policies and conditions of the subscribed services. Upon subscribing to our services, carefully read the respective terms and conditions. Upon providing your personal data, you authorise the registration, handling, use and disclosure of these in accordance with the rules defined herein.

Privacy and Safety Policy – What does it cover?

This policy exclusively applies to the recording, handling, use and disclosure of personal data or browsing data conducted by within the scope of its digital presence, or through its Customer Service Centre.

Privacy and Security Policy – What are personal data?

Personal data includes any information collected by us, or supplied by the Client or user, regardless of the means used for such collection, including sound and images, for individuals which allow themselves to be identified.
Personal data is considered to be any information about an individual who is identified, or becomes identifiable, by means of such information, and whose identification can occur directly or indirectly, specifically through an identification number, name, date of birth, telephone, e-mail, address or other elements.
All personal information that may collect when the Client or user visit the website are collected with prior consent from the Client or user by means of acceptance of these terms and policies; all of the data are treated in conformance with Portuguese law. The data protection policies in question are in line with the guidelines by which is governed, actively committed to respect the privacy of its Clients and users.

Privacy and Safety Policy – What type of personal data are recorded?

Records and handles personal data which is required for the rendering of services and/or the registration for features, products, services or communication, including in this scope data such as name, email address, and/or address and telephone number.
also records traffic and localization data with prior consent from the Client or user, without prejudice to the fulfilment of legal standards.

Privacy and Safety Policy – Who is responsible for data management?

The entity responsible for recording and handling personal data is HELP4PT, who provides this service and within this context adequately decides, always in strict compliance with the Personal Data Protection Law, which data will be recorded, the means for handling this data and the format and purpose for which these are used.
May record your data by telephone, in writing or through its website and applications, upon your consent. As a rule, personal data are recorded when Client registers for one of our products or services, or when an order or contact is made through our website or through our Customer Service Centre.
The supply of some personal data is obligatory, and in the event that this data is lacking or is insufficient, may not render the service or supply the product in question. In these cases, the Client or user will be duly informed regarding the obligatory nature of this data to continue the process.
The recorded personal data are handled electronically and in strict compliance with the Personal Data Protection Law, and these are stored in specific databases created for this purpose.

Privacy and Safety Policy – For what purposes are personal data used?

The personal data supplied or collected are generally used for the management of the contractual relationship, during the rendering of contracted, registered or reserved services, for study, improvements and adjustment of services to the needs and interests of the Client, for information and marketing actions, campaigns, promotions, publicity, statistical studies and to facilitate reservation processes of our Clients.
The Client may, however, come to provide personal data for other purposes, such as for the purposes of sending complaints or suggestions, dissemination of institutional information about HELP4PT, participation in raffles, participation in market studies, performance evaluation surveys, etc.

Privacy Policy – How long is your personal data stored for?

The period of time during which the data is stored and conserved varies in accordance with the purpose for which the information is used. There are, however, legal requirements which require data be stored for specific periods of time. Thus, and whenever there is no specific legal requirement, the data will be stored and maintained for the period required for the purposes for which it was requested or supplied, or for the period of time authorised by the National Commission for Data Protection.

Privacy and Safety Policy – Conditions for the access to, updating or deletion of your personal data

In accordance with the provisions of the Personal Data Protection Law, the owner of the data is guaranteed the right to access, modify or delete their personal data, at any time.

Privacy and Security Policy – Under what circumstances is there data communication with other entities?

May utilise other entities for the rendering of specific services. Eventually these services may imply access by these entities to the personal data of Clients and/or users.
This, any entity subcontracted by will handle the personal data of our Clients and/or users, in the name of and on behalf of HELP4PT, under strict obligation to adopt the measures required to ensure the protection of the personal data from destruction, whether accidental or illicit, accidental loss, change, disclosure or unauthorised access, and from any other form of illicit handling.
Seeks to ensure that the contracting of these entities is carried out with the highest guarantees in terms of safety and reputation.
The Client or user data may need to be preserved and communicated for the use of the competent authorities in the event that is notified by these entities to supply these, always in strict compliance with Portuguese legislation.

Privacy and Security Policy – In what circumstances can your personal data be transferred?

The rendering of specific services by may result in the transfer of your data out of Portugal.
In such a case, will rigorously comply with the applicable legal dispositions in respect to the protection of personal data and the applicable requirements to such transfers, namely by informing the Client or user.

Privacy and Security Policy – How do we use cookies?

For more information about cookies and about how uses these on its websites or applications, see the Terms and Conditions of Use of Tracking Technologies (cookies).

Privacy and Security Policy – How can I be informed of any changes?

Reserves the right to make changes or updates to its Privacy, Safety and Data Protection Policy at any time, and these changes will be duly updated on this page. We suggest that you regularly consult it to be aware of any eventual changes.

General Terms, Policies and Conditions of Use of HELP4PT digital presence

These are the General Terms, Policies and Conditions of Use of HELP4PT the use of its websites, raffles and other products, services and digital features that are provided to our Clients or Users.
By accessing and navigating our website, and using our services, the Client or Users agree with and accept these General terms, policies and conditions of use, as well as our Privacy, Safety and Data Protection Policy, and all of the specific terms and conditions related to each one of the registered services or functionalities; in the event that the Client or User does not agree with these, we request that usage be immediately discontinued.
HELP4PT can modify, add to or remove parts of these General Terms, Policies and Conditions of Use, as well as all of the terms, policies and conditions published on the website at any time without advance notice. These changes will become effective immediately upon publication. It is the sole responsibility of the Client or User to remain informed and consult these General Terms, Policies and Conditions of Use and the other existing terms, policies and conditions on a regular basis. By continuing to use the HELP4PT websites, you agree with any and all changes made thereto.
Any use of the website which violates the content of these General Terms, Policies and Conditions of Use may result, among other consequences, in the termination or suspension of your rights to use the website.
All of the rights related to the HELP4PT websites and applications and to its digital presences are reserved.
© All rights reserved.

About Us

HELP4PT is a reliable consultancy for foreign nationals that seek to retire, live in or invest in Portugal. We provide guidance and all the necessary support during the phases of planning, moving to and living or investing in Portugal. Each Client is unique and our services are formulated to satisfy their individual needs.
For this, we establish long term commitments with our partners to achieve the main objective of ensuring the satisfaction of our clients through excellent service.

Copyrights

The content and structure of the HELP4PT websites and its digital presence on the Internet are protected by copyrights. Any reproduction of the information, programming or published data, in particular the use of content in the form of text, sections of text, data, images, videos or any other information, in any format, requires prior written authorization by HELP4PT. Additionally, HELP4PT reserves the right to update and make changes to the information published at any time without prior notice.
In order to remain up-to-date regarding any content, regularly consult these General Terms, Policies and Conditions of Use and visit the website pages on a regular basis.

Content

HELP4PT defines content as encompassing any and all information, in any format, existing on its website and within its digital presence, over any channel, whether it is published by HELP4PT, or by its Clients or users.
HELP4PT frequently changes, verifies and updates the content contained on the pages of its website. Despite the agility and diligence of its teams, it is possible that some information may not be up-to-date. HELP4PT does not guarantee, nor is responsible for the accuracy, completeness or current status of the data published at any time, in any form, and as such no responsibility can be attributed to HELP4PT for any inconvenience or damages resulting therefrom.
The use of content published on the website is not permitted, in whole or in part, without the prior written consent of HELP4PT. If during your navigation, you proceed to exit our website through the use of links which redirect you to third-party websites, HELP4PT hereby declares that it is not responsible for the content of these pages, and therefore no responsibility can be attributed to HELP4PT for any eventual damages resulting therefrom.

Images and Video

The images or videos used on the website are protected by copyright and cannot be reused, copied or reproduced in any way or by any means. In their majority, the images used come from image banks so that their use is forbidden due to the copyrights associated thereto.
Images or videos for which intellectual property and copyrights belong to HELP4PT, cannot be used in whole or in part without prior express consent in writing by HELP4PT.

Registered Trademarks and Logos

The registered trademarks and logos belonging to HELP4PT, or any name, product or service slogan used on its website are the property of and cannot be copied, imitated or used, in whole or in part, without prior, express authorization in writing by HELP4PT.
The use of metatags, or any other “hidden text” using HELP4PT, or any other name, registered trademark, or product or service name belonging to is not permitted without the respective prior express authorization in writing.
Also the design, programming and layout of the website cannot be copied, imitated or used, in whole or in part, without the respective prior express authorization in writing.

Content supplied by the Client or user

The website may include areas for comments, messages or other functionalities that allow the Client or User to publish content of their own (“User Content”) in the form of text, comments, data, information, text, music, sound, photographs, graphs, code or other material in other formats.
The Client or User is for all effective purposes the only party responsible for the use of these areas and will use these at their own risk. The Client or User declares that the User Content they publishes is their own property and that they are the only holders of the rights over these. They further declare that they have the legal right to transmit, distribute and reproduce this content.
The Client or User further agrees not to make available any User Content that could in any way be illegal or illicit, prejudicial or that could cause damages of any kind, or that promotes behaviour or actions that could result in any such occurrence.
is not responsible for any loss or damages caused by any User Content, whether published or saved, nor for any declarations or User Content supplied by the users.
reserves the right, despite having no obligation in this respect, at its exclusive discretion, to monitor, moderate, view, edit, remove or not publish any User Content supplied, published or stored on its website, without prior notice.
The user recognizes and agrees that upon publishing User Content on our website, they are granting perpetual, irrevocable, non-exclusive rights over such User Content, free from any charges, totally sub-licensable for use, reproduction, adaptation, publication, translation, creation of derivative works, distribution and presentation throughout the entire world and through any medium. The Client or User concedes to the right to use the name submitted with the content.

Social Networks

Is present in various social networks such as for example Facebook, YouTube, Twitter, Instagram, and Linkedin, and has created its profiles in the social networks to be closer to its Clients and Users, to hear them and so that they can better understand our activity, with the main objective of stimulating transparent and productive dialogue with and among our participants. manages its official presence on social networks, and updates it in accordance with the criteria defined by the company. abides by the terms and conditions of use of the social networks where it is present.
is a leader in Client service, and through its profiles on social networks, Facebook in particular, provides all help, information, raffles and other functionalities to its fans and, through this medium seeks to provide answers to their needs and questions. expects that the user, when requested, provide correct data and truthful information that will ensure the help is effective. The user must not in any situation provide false, incorrect, fraudulent or speculative information. reserves the right to exclude such messages, as well as the user’s profile, from its accounts on social networks.
The content inserted by the users on the social networks represents the author’s opinion and does not necessarily reflect the opinions or policies of HELP4PT. In this manner, is not responsible for the opinions presented in its social network profiles by its users and does not ensure or guarantee the veracity or exactness of the information contained therein, thus declining any responsibility in relation to its publication. reserves the right, if it so chooses, to remove, or not to publish, any format of content that is manifestly racist, sexist, abusive, or which incites violence, obscenity, or contains falsehoods, is defamatory, or that remits to illegal activities. The content published by profiles which appear to be false will be removed, and content which is of a promotional, or commercial nature, or publicity is not permitted.
We advise our Clients and Users that they should not, for questions of safety and protection, provide their personal data on social network walls, as these will be public.
reserves the right to remove, cancel or close, without prior notice, any of its accounts or profiles, or part of these, in any of the social networks in which it is present.

Cookies

The HELP4PT websites and applications use cookies and other similar tracking technologies to distinguish you from other users when using the website. These technologies help us provide you with a better experience whenever you browse the website, and allow us to improve the website, or the application itself, and provide the Client directed or personalized content, offers, campaigns, promotions or information.

Cookies – What are they?

Cookies are small files that are stored on your computer or mobile device through your browser which allow websites or applications to record your choices, data, and previous routings through the website, retaining only information related to your preferences.

Cookies – What are they used for?

Cookies are used to help determine the usefulness, interest and frequency of use of our website, and provide the user with a quicker and more efficient browsing experience, eliminating the need to repeatedly enter the same information.
The cookie is accepted or rejected in accordance with your browser configurations. When you navigate on the website, or in the application, and the cookie is accepted, our Internet service will recognise your computer or mobile device during a return visit to the website or application. In this manner, when the Client returns to the website, the cookie which was already accepted, will recognize him/her, thus ensuring that data already provided during a prior visit does not require re-entry.

Cookies – What types of cookies exist?

Permanent cookies – cookies that are stored, even after closing the browser, on your access equipment (PC, cell phone and tablet) and that are used whenever you return to one of our websites or applications. These are used, in general, to direct browsing in accordance with the interests of the users, and allow us to provide a more personalised service.
Session Cookies – temporary cookies that remain in your browser’s cookies file until you leave the website or the application. The information obtained by these cookies is used to analyse traffic patterns on the web, and allows us to identify problems and provide a better browsing experience.

Cookies – How do we use them?

Strictly necessary cookies – Enable our website to be browsed and allow the Client or User to use the applications and functionalities, as well as to access secure areas of the websites or applications. Without these cookies, the services that you intend to use cannot be rendered.
Analytical Cookies – These are used in an anonymous manner for the purposes of creating and statistically analysing the use of the websites and applications, in order to improve their functionality.
Functionality cookies – These store the user’s preferences regarding the use of the website, such that it is not necessary to reconfigure it every time the user visits.
Publicity Cookies – These record information about your browsing and purchasing activities, so that relevant offers, campaigns, and promotions that better reflect your interests can be presented to you. These direct publicity in function of the interests of each user, and also limit the number of times you see an ad, thus allowing the effectiveness of the advert to be evaluated.
Third party cookies – These measure the success of the applications and the effectiveness of advertising by third parties. These can also be used in order to customise functionality with user data.

Cookies – How to use them?

By changing the definitions in your computer or mobile device, the user of the website can accept or reject the use of the cookies.
The user has the right to configure their browser to always inform when a cookie is received, or even to reject it. However, HELP4PT advises that this will prevent you from fully using our services, and enjoying the best and most personalized browsing experience on our website.
If the privacy configuration of your browser is defined as “High”, you will not be able to access some of our services and you may be prevented from fully using all of the functionalities of our website. To resolve this issue, add our Internet addresses to the list of permitted websites in the privacy configurations of your browser, such as for example: https://www.help4pt.pt
If you are accessing our websites through a company computer and you are unable to obtain access, the problem may be in the corporate security configurations of your computer. We recommend that you contact your system administrator.

Other tracking technologies – Web Beacons

HELP4PT uses software technology known as web beacons (also known as web bugs, clear gifs, or pixels) to provide us support to understand which content is effective, for example, by counting the users that visit certain pages. The web beacons consist of small images with a unique identifier, whose purpose is similar to that of cookies, and which are used so that we can know whenever specific content is viewed. Unlike cookies, which are stored on the user’s computer, the web beacons are invisibly embedded in the web pages. HELP4PT is thus able to correlate the data collected by the web beacons with your other data that HELP4PT has stored.